Shipping & Returns

Shipping & Returns

Free shipping Australia-wide on orders with 2kg or more of coffee beans · Dispatched within 1 to 2 business days · Tracking included on all orders

Delivery

We deliver to all addresses across Australia. Free shipping applies to coffee bean orders of 2kg or more and does not cover coffee machines.

Coffee Machines

We deliver coffee machines free across Melbourne metro, with setup and a training session included. Outside Melbourne metro we quote freight before you pay.

For international orders, please contact us directly at thebeanery@thebeanery.com.au or call (03) 9592 8666.

Processing & Dispatch

  • Orders are dispatched within 1 to 2 business days, Monday to Friday.
  • An order confirmation email is sent once your order is placed. Please keep this as proof of purchase.

Delivery Times

Once dispatched, delivery typically takes 2 to 7 business days depending on your location and the delivery service selected at checkout.

Tracking

All Australian orders include tracking. Your tracking number will be emailed once your order ships. If your order hasn’t arrived, contact us at thebeanery@thebeanery.com.au or reach out to the courier directly using your tracking number.

Authority to Leave

If you select authority to leave at checkout, responsibility for the parcel passes to you once it has been delivered as instructed. Please contact us immediately if there are any issues.

Prices & Payment

All prices are in Australian dollars (AUD) and include GST where applicable. Prices are subject to change without notice.

Warranty

  • New Rocket, ECM, Gaggia and other non-Jura machines: 24 months manufacturer warranty plus 12 months from us, 3 years in total.
  • Jura machines: 25 months for home use, 12 months for commercial use. Jura warranty work is handled by Jura on 1300 285 872.
  • Pre-owned machines: 12 months.

These warranties are in addition to your rights under the Australian Consumer Law.

Returns & Refunds

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or Incorrect Items

If you receive a faulty item or an item different from what you ordered:

  • Contact us within 7 days of delivery at thebeanery@thebeanery.com.au.
  • Include photos of the item and packaging as proof of the issue.
  • Do not dispose of the item, as we may require it to be returned.
  • We will arrange a replacement, repair, or refund as appropriate under the ACL.

The 7 day window is for items damaged in transit or sent in error. It does not limit your rights under the Australian Consumer Law for goods that develop a fault later.

Change-of-Mind Returns

We accept change-of-mind returns under the following conditions:

  • Contact us within 14 days of delivery.
  • Item must be unused, unopened, and in its original packaging.
  • Return postage is at the customer’s expense.
  • A refund will be issued to the original payment method once we receive and inspect the item.

We are unable to accept change-of-mind returns on:

  • Coffee beans or ground coffee once opened (for hygiene reasons).
  • Items that have been used, damaged, or are not in their original packaging.

If you have any questions about a return, please contact us before sending anything back.

Email: thebeanery@thebeanery.com.au
Phone: (03) 9592 8666